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Deliveries & Returns
Packaging
All Julieann jewellery ordered online arrives in beautiful ribbon wrapped gift boxes. Grips and cuff bracelets are wrapped in acid free tissue and placed inside pretty organza pouches. Our bridal hair accessories are carefully surrounded in acid free tissue paper and arrive packed in special plastic storage boxes. We have taken a lot of care to ensure our packaging reflects the high quality of our jewellery so that it not only offers the perfect storage solution, but makes it a pleasure to own and a joy to give as a ready to go present.
You can select a different delivery address at the checkout so your jewellery order can be delivered directly to the recipient as a gift if you prefer. We can also include a gift message at no extra cost, simply put your message into the comments box at the checkout.
Postage and Delivery
Julieann Beads will ensure that all orders are processed as quickly as possible and delivered by the fastest and most secure route. We realise you want your designer jewellery delivering quickly. Please note that items from our Bridal range are made to order and we
aim to dispatch these within 14 days. Please contact us if your
requirement is more urgent. We can often make and dispatch super-urgent
items to arrive in time.
We aim to dispatch orders from our
glass bead Jewellery range within 48 hours of receipt of payment. We dispatch internet orders Monday to Friday
between 9am and 4:30pm. Any orders received outside these hours will
be processed on the next working day.
Postage and packaging costs (see Table below) are free for delivery addresses within the UK but charged for delivery to mainland Europe and the rest of the world.
Please note that you can choose which address you would like your Julieann jewellery order to be delivered to during the checkout process.
For UK delivery, on jewellery and hair accessory orders less than £40 we use First Class post with Signed For (Recorded Delivery). For items over £40 in value we use Royal Mail Special Delivery. This is so your jewellery is fully insured and traceable during transit. Both of these methods require a signature upon receipt. If you are not in to sign for your delivery, Royal Mail will leave a telephone number for you to call to make alternative delivery arrangements. If you fail to make alternative arrangements with Royal Mail (within a week for Special Delivery and within 3 weeks for Signed For) then the items will be returned to us. We reserve the right to charge postage and packaging for redelivery to you.
Delivery outside of the UK is charged at the rates shown in the Table below:
|
Delivery Address |
Delivery Charge |
|
UK Signed For Delivery |
foc |
|
UK Special Delivery |
foc |
|
Europe |
£9.00 |
|
USA, Canada, Australia, New Zealand, Japan |
£11.00 |
Delivery to mainland Europe is charged at £9.00 per order and you should allow up to 21 days for delivery.
For the Rest of the World, we deliver to the following countries: Australia, New Zealand, Canada, U.S.A and Japan. Delivery is charged at £11.00 per order and you should allow up to 28 days for delivery.
We will deliver the jewellery in accordance with the delivery option selected by you during the order process. If you experience a problem with the delivery of your order please contact us and we will do our best to help you trace it. Julieann will provide you with the Royal Mail tracking number so that you can enquire about your delivery with Royal Mail. In the event of a non-delivery, we can only replace or refund the order after 20 working days when Royal Mail will confirm that the parcel is lost. We cannot be held responsible for late or lost delivery.
Any delivery timescales quoted to you are indicative only and orders may be delivered to you in one or more deliveries.
Returns Policy
Julieann Beads want you to be completely happy with your jewellery purchase. We take great pride in our reputation for quality and service and we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If, for any reason we fail to meet your expectations, you may return or exchange your jewellery within 7 days of receipt.
Under the UK Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel the contract for the purchase of any item within a period of 7 working days, beginning the day after delivery to you. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. However, at our discretion we may offer an exchange of goods for items returned after seven days but before 28 days. We will let you know when we have received the jewellery and you will receive an email confirmation for your exchange. You may be charged postage for the replacement item at the appropriate cost.
Your statutory rights are not affected.
This applies to all of our products except for earrings and customised or commissioned items. Please note that, in compliance with the UK’s Health & Hygiene regulations, we cannot accept the return of earrings unless they were originally faulty. Otherwise, we can accept returns of complete product, which are unused, untainted by hairspray or perfume and in an "as new" condition. Please note that we reserve the right to refuse a claim for a return if we believe that a customer is taking advantage of this returns policy.
When returning jewellery please ensure that you include the original gift packaging and packing slip, that the items are suitably protected against damage in transit and that you use a suitable recorded and insured delivery service. Items must be received by us within 7 working days after the day of the date that the item was delivered to you.
Refunds can only be given on items received by us. We will not accept any responsibility for the loss and/or damage of items in transit.
To cancel your order, please contact us by phone or email. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Providing the items you return are unworn and in a resaleable condition with the original packaging we will issue a full refund on the purchase price once we satisfactorily receive the returned goods and once the transaction has cleared through our bank. All refunds will be issued by the same payment method as that was originally used to pay for the items. Please note that we are only able to process returns and refunds when dealing with the original purchaser of the goods.
Should you have any questions, please do not hesitate to contact us.
If your order has been confirmed but not yet dispatched, you can cancel or amend the order by emailing us at sales@julieannbeads.co.uk or by telephoning 01743 369024. If your order has been dispatched you will need to return the items at your own expense to the address given below.
Damaged or Faulty Goods
In the unlikely event that a product is faulty or delivered in a damaged condition please call us on 01743 369024 or email us at sales@julieannbeads.co.uk and return the goods to us within 10 days of receiving the order. We will replace the item, deliver the replacement free of charge and refund your return postage costs. Refunds can only be given on items received by us. We suggest you use a form of recorded and insured delivery when returning items. Due to health and hygiene regulations earrings cannot be returned, under any circumstances, unless they were originally faulty.
Julieann Beads
31 Preston Street
Shrewsbury
Shropshire
SY2 5PL
Tel: 01743 369024
Complaints
Any complaints should be sent to us in writing at the address above, or by email to sales@julieannbeads.co.uk. We aim to handle any complaints as quickly, fairly and confidentially as possible.
